FAQS ABOUT TRANSLATION/INTERPRETATION SERVICES
WHICH TRANSLATION SERVICES ARE YOU PROVIDING?
We provide most of the translation services such as – both general and technical document, website, game, software, localization, interpretation, transcription, certified/notarization, legal paperwork, etc. Please access our translation services page or business services page for more information.
WHICH LANGUAGES CAN YOU TRANSLATE?
Our translation service covers most of the language pairs that use Vietnamese as source/target language such as
Vietnamese <> English
Vietnamese <> Chinese
Vietnamese <> Japanese
Vietnamese <> Korean
Chinese <> English
Japanese <> English
Korean <> English
WHAT IS THE AVERAGE TURNAROUND TIME FOR A TYPICAL PROJECT?
It can be from 1 hour to 1 year, depending on a number of factors, namely project volume, deadline requirement, difficulty, technicality.
DO YOU HAVE ANY GUARANTEE FOR THE TRANSLATION SERVICE QUALITY?
We have life guarantee for our service. Should you detect anything else that needs adjusting, please inform us. This guarantee does not subject to changes in content.
DO I NEED TO SUPPLY A GLOSSARY OR OTHER REFERENCE MATERIALS?
It’s not a must but a should if you want a better outcome for the documents.
CAN I SEND YOU PAPER DOCUMENTS BY MAIL OR FAX?
It’s 4.0 era and we would accept most of the delivery methods for submitting the projects.
WHICH CAT TOOLS DO YOU USE?
We’re using Trados, memoQ and other platforms for translation. Just let us know if you want to use other platforms.
WHAT TYPE OF INTERPRETATION SERVICES ARE YOU PROVIDING?
We’re providing most of the services related to interpretation such as simultaneous, consecutive, over the phone and more. Let us know if the services you’re looking for are not listed on our website, we would try our best to add them as soon as possible.
WHY SHOULD I PROVIDE SPEECHES AND PRESENTATIONS BEFORE THE EVENT?
So that the interpreter can prepare for the event properly in order to ensure the quality and smoothness of the interpretation.
ARE YOUR TRANSLATORS NATIVE SPEAKERS?
Some of our translators are the native speakers or obtain the highest level certificate in the language.
IELTS > 8.0 for English
HSK 6 for Chinese
TOPIK 6 for Korean
N1 for Japanese
WHICH FORMATS CAN YOU WORK IN?
We can handle most of the formats such as PDF, Word, PTS, AI, etc.
CAN WE MAINTAIN THE LAYOUT OF ORIGINAL DOCUMENT?
ARE TRANSLATORS BOUND BY A NON-DISCLOSURE AGREEMENT?
Yes. We keep all your information confidential.
WHAT ARE YOUR WORKING HOURS?
We work 24/7 including weekends, if you do not get any response via email, please call us using contact information. It would take no longer than 30’ for a callback or you can set a callback appointment via email.
WHICH TIME ZONE DO YOU USE?
We use Viet Nam time zone (GMT + 7) as a reference, but we can agree on using whichever time zone that is convenient for you.
WHAT COUNTRIES ARE YOUR SERVICES AVAILABLE IN?
We provide services in any countries in the world.
CAN I CANCEL A TRANSLATION PROJECT?
You can at any time, but a charge would be made based on the progress of the translation.
I HAVE A QUESTION THAT IS NOT ON YOUR FAQ, HOW CAN I OBTAIN AN ANSWER?
Please send us an email or call us using contact information.
FAQS ABOUT PRICING
HOW DO I ESTIMATE THE COST FOR TRANSLATION SERVICE?
The formula is quotation (for each source word/character) x the number of source words/characters.
IS THERE A MINIMUM CHARGE FOR THE TRANSLATION SERVICE?
There is no minimum charge except a fixed charge for document with less than 100 source words.
DOES YOUR TRANSLATION SERVICE PRICE INCLUDE VAT?
Not yet. Please let us know in advance if you want to include VAT.
WHEN SHOULD I MAKE PAYMENT?
For most of the case – in advance.
WHAT ARE THE AVAILABLE PAYMENT METHODS?
We accept Paypal and wire transfer.
DO URGENT PROJECTS COST MORE?
It will cost you a little bit more due to the use of more resources.
DO YOU GIVE A DISCOUNT IF THE SOURCE TEXT CONTAINS REPETITIONS?
We do have discount policy for the text which have repetitive words.
IS THERE ANY DISCOUNT ON BIG PROJECTS?
We always have special rates for big projects.
DO YOU HAVE REFUND POLICY?
You will get a refund if you are not satisfied. You got our words.
HOW DO WE CALCULATE THE NUMBER OF WORDS IN SYMBOL LANGUAGE?
We will use the word-count finction in Microsoft word or any other platforms that offer character count.